Privacy Policy — Melbet Partner's Commitment to Protecting Your Information

1 Introduction

Melbet Partner (melbetpartner.im) places the highest importance on its users' privacy. This Privacy Policy explains what information we collect about you, how we use it, and the steps we take to keep it safe.

This Privacy Policy applies to all services provided by Melbet Partner — including the website, mobile app (if applicable), and any other digital channels. We comply with applicable data protection laws and maintain security standards that meet international requirements.

If you have any questions about this policy, feel free to reach us at support@melbetpartner.im at any time. Our data protection team is always ready to help.

2 What Information We Collect

Melbet Partner collects two types of information from you — information you provide directly and information collected automatically.

Information you provide directly:

• Full Name, Date of Birth & Gender
• Mobile number and email address
• Residential address
• Identity verification documents (NID, passport, etc.)
• Payment method details (mobile banking number)
• Information provided when contacting customer support

Automatically Collected Information:

3 How We Use Your Information

Melbet Partner uses your information only for defined purposes. We never use your data for anything beyond what is necessary.

• Account Management: To create, verify, and manage your account.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify age and identity, and to prevent fraud.
• Customer Support: To address your complaints and questions.
• Promotional Communications: To keep you informed about offers and updates, with your consent.
• Security Monitoring: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: To comply with regulatory authority directives.
• Service Improvement: To improve your experience on the platform.

4 Data Retention Period

Melbet Partner retains your information only for as long as necessary. Data is kept for the duration that your account remains active.

• Even after account closure, certain data may be retained for up to 5 years for legal compliance purposes.
• Transaction records are retained for the period required under anti-money laundering regulations.
• KYC documents are stored securely after verification and deleted once the legally required retention period has elapsed.
• Inactive account data is reviewed after 12 months.

5 Data Sharing Policy

Melbet Partner does not sell your personal data to third parties. However, limited information may be shared in the following specific circumstances:

• Payment Processors: Information required to complete a transaction is transmitted to the payment gateway.
• KYC Service Providers: Limited data may be shared with third-party verification agencies for identity verification purposes.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Technology Partners: Trusted partners handling server hosting and analytics do not have access to personal data, though data is stored on their servers.

6 Cookie Policy

The Melbet Partner website uses cookies. Cookies are small text files stored in your browser that help make the website easier to use.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the website.

7 Your Rights

As a Melbet Partner user, you have several rights over your own data. It's important that you know what these are.

8 Child Protection

Melbet Partner strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at registration.
• If we become aware of any account belonging to a minor, it will be closed immediately and all collected data will be deleted.
• If you believe your child is using the platform, please contact us immediately at support@melbetpartner.im.

9 Third-Party Links

The Melbet Partner website does not contain links to third-party websites. However, third-party gateways are used for payment processing.

• Payment gateways have their own privacy policies that apply to their respective platforms.
• Melbet Partner is not responsible for the privacy practices of third-party platforms.
• We work exclusively with trusted, accredited payment partners who comply with international security standards.

10 Security Measures

Melbet Partner uses industry-standard security technology to keep your information protected.

• SSL/TLS Encryption: All data transmissions take place over encrypted channels.
• Firewall Protection: Our advanced firewall system blocks unauthorized access.
• Two-Step Verification: Two-factor authentication is used for sensitive operations.
• Regular Security Audits: Regular security audits conducted by third-party specialists.
• Staff Training: All staff receive regular training on data protection.

11 Privacy Policy Changes

Melbet Partner may update this Privacy Policy as needed. We will notify users before any significant changes take effect.

• The date of any changes will be shown at the top of the page as "Last Updated".
• For major changes, a notice will be sent to your registered mobile number or email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact

For any questions, complaints, or requests related to this Privacy Policy, please get in touch with us.