Terms & Conditions — Complete Terms of the Melbet Partner Betting Platform

1 General Provisions

These terms and conditions apply to the Melbet Partner platform (melbetpartner.im) and all its services. The platform is operated by an internationally licensed online gaming operator.

Melbet partner is committed to providing users with a safe, transparent, and enjoyable online betting experience. These Terms and Conditions constitute a legally binding agreement between the user and melbet partner.

• These terms were last updated in January 2026.
• Melbet partner reserves the right to modify these Terms and Conditions at any time without prior notice.
• Continued use of the website after any changes have been made constitutes your acceptance of the updated terms.
• In the event of any dispute, the English version of these terms shall take precedence. The Bengali version is provided for reference only.

2 Account Registration

To open an account on melbet partner, you must provide accurate and truthful information. Accounts created with false or incorrect details may be closed at any time, and the balance may be forfeited.

• You must provide your correct name, mobile number, and date of birth at the time of registration.
• It is the user's responsibility to keep their account password confidential.
• Accounts may not be transferred or sold to another person.
• If you suspect unauthorized access to your account, contact support immediately.
• To change the mobile number or email address provided during registration, you must complete the KYC process.

3 Age Verification & KYC

Melbet partner is a responsible gaming platform. We strictly ensure that only individuals aged 18 or above are permitted to use the platform.

As part of KYC (Know Your Customer) verification, you may be required to submit one of the following identity documents:

• National ID Card (NID)
• Passport
• Driving License
• Birth registration certificate (where applicable)

KYC verification must be completed before submitting a withdrawal request. Funds cannot be withdrawn until verification is approved. Melbet Partner may request additional documents at any time.

4 Deposits & Withdrawals

Melbet partner supports popular Bangladeshi mobile banking services — including bKash, Nagad, and Rocket — for both deposits and withdrawals.

• Withdrawals must be made using the same payment method used for the deposit.
• Wagering requirements must be met before withdrawing from your bonus balance.
• For suspicious transactions, Melbet Partner may place a hold on payments until verification is completed.
• To comply with anti-money laundering regulations, additional verification may be required for large withdrawals.
• Initiating a deposit chargeback will subject your account to investigation.

5 Betting Rules

Melbet partner offers Sports Betting, Live Casino, lottery, and jackpot games. Separate rules apply to each category.

• Once a bet is confirmed, it cannot be cancelled. However, melbet partner reserves the right to void bets in the event of a technical error.
• If a match is cancelled or abandoned, bets will be refunded.
• Odds in live betting may change in real time. The odds at the moment your bet is confirmed are final.
• If any single event in an accumulator bet is cancelled, it will be settled at odds of 1.0 and the remaining selections will be processed as normal.
• Bets placed at incorrect odds due to a system error may be voided.
• Melbet Partner reserves the right to set a maximum winning limit.

6 Bonuses & Promotions

Melbet Partner offers a range of bonuses and promotions, including welcome bonuses, reload bonuses, cashback, and VIP rewards. Each bonus comes with its own terms and conditions.

• Eligibility requirements must be met in order to receive a bonus.
• To withdraw from your bonus balance, the bonus amount must be wagered a specified number of times (wagering requirement).
• Not all games are eligible for bonus play — the list of qualifying games can be found on the promotions page.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will be forfeited once the validity period expires.
• Melbet Partner reserves the right to modify or discontinue any bonus program at any time.

7 Prohibited Activities

The following activities are strictly prohibited on melbet partner. Violations may result in account closure, balance forfeiture, and legal action where necessary:

• Creating or using multiple accounts.
• Opening an account using a false identity.
• Participating in match fixing or any form of betting fraud.
• Bonus abuse — that is, exploiting the bonus system to generate artificial gains.
• Using the platform for money laundering or the movement of illicit funds.
• Using software, bots, or automated tools to gain an unfair betting advantage.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Attempting to access another user's account or steal their information.

8 Account Suspension & Termination

Melbet partner may temporarily suspend or permanently close an account under the following circumstances:

• Violation of the Terms & Conditions.
• If evidence of fraud or suspicious activity is found.
• KYC verification has not been completed.
• If the user submits a request to close their account.
• If the account has been inactive for an extended period (more than 12 months).

To close your account, email support@melbetpartner.im. If you have a verified balance, you will be given the opportunity to withdraw it first.

9 Responsible Gaming

Melbet partner believes gaming is for entertainment, not addiction. We encourage all users to play responsibly.

• The platform offers deposit limits, session limits, and self-exclusion options.
• The platform is not available to users under 18 years of age.
• If you feel your gaming habits are getting out of control, contact our support team immediately.
• For more information on responsible gaming, visit our Responsible Play page.

10 Privacy

Melbet Partner is committed to protecting users' personal data. To learn how we collect, use, and store your information, please review our Privacy Policyfor full details.

• Your personal information will never be sold to third parties.
• Information may be shared with authorities when required by law.
• Even after account closure, certain data will be retained for a specified period as required by law.

11 Dispute Resolution

If you have a dispute or complaint, please contact our customer support team first. We always aim to resolve issues through direct communication.

• For complaints, email us at support@melbetpartner.im.
• An initial response will be provided within 7 business days of receiving a complaint.
• Complex disputes may take up to 30 days to investigate.
• If an issue cannot be resolved internally, you may escalate your complaint to the licensing authority.

12 Applicable Law

These terms and conditions are governed by the laws of the country in which Melbet Partner is licensed. Users are responsible for complying with the applicable laws of their own country.

It is solely the user's responsibility to comply with local laws regarding online gaming in Bangladesh. Melbet Partner does not guarantee the legality of its services in any specific jurisdiction.